Help Center
Help Center
We’re here to make your shopping experience simple and worry-free. Here are answers to some of our most common questions:
How to Order
Getting started is easy!
- Register an account by providing your company name, contact number, and complete address.
- Login to your account and start browsing our wide range of products.
- Add items to your cart, set your desired quantity, and proceed to checkout.
- Choose whether you’d like to pick up your order or have it delivered.
- If you select delivery, simply enter your shipping address and select your preferred payment method.
Payments
We offer several convenient ways for you to pay for your orders. You can choose from:
- Bank Deposit – Transfer your payment through your preferred bank. Bank details will be provided upon checkout.
- GCash – Quick and easy mobile payments via GCash.
- Credit Card – We accept major credit cards for a hassle-free transaction.
- 30-Day Term – For qualified corporate accounts, we offer a 30-day payment term to help manage your cash flow.
If you’d like to apply for payment terms, feel free to reach out to our team, and we’ll be happy to assist.
Shipping
We deliver nationwide within the Philippines. Delivery timelines are as follows:
- Metro Manila: 5-7 business days
- Provincial areas: 8-15 business days
Please note that we currently do not offer international shipping.
Shipping fees are calculated based on the total weight of your order and the delivery location. For orders weighing over 20 kg, we’ll provide a custom shipping quote to ensure you get the best rate.
If you prefer, you may also book your own courier to pick up your order. In cases where your delivery address is outside the standard serviceable areas of our partner couriers, our team will coordinate with you directly to arrange delivery.
Pricing
Product prices listed on our website may change without prior notice due to supplier adjustments or market conditions. Rest assured, we work hard to keep our prices competitive and will always update you on any changes before finalizing your order.
Return and Exchange
If you receive items that are defective or damaged, please let us know within 7 business days of delivery. Our team will gladly assist you with replacements or other solutions. Simply email us at [insert email here] so we can sort it out for you as quickly as possible.
Order Cancellations
Need to cancel an order? No problem — as long as your order hasn’t been shipped yet, we can still process your cancellation. Just get in touch with us at [insert email here] and our team will help you out.
Didn’t Find What You’re Looking For?
We’re here to help! If you couldn’t find the answer you need, feel free to reach out to our team directly.
📧 Email us at: corpsales@nationalbookstore.com.ph
📞 Call us at: [insert phone number here]
💬 Or send your inquiries here and we’ll get back to you as soon as possible.
We’re always happy to assist you with any questions or special requests!